2010年7月17日土曜日

Evernote のファイルが削除された・・・


以前は、Googleの様々なサービスがあるから、あえてEvernoteを使うと
情報が色々名所に保存されて、探しにくくなるとやめていたんだけど、

写真やボイスメモをガンガン保存できるようなサービスは、Googleには無い
Android端末から写真や、ボイスメモを取って、保存としておけばサーバーに
どんどん蓄積されて、なかなか楽ちんだと喜んでいた矢先。
なんかファイルが無くなってる???

翌日、戻ってる

また、翌日やっぱり無くなってしまった・・・・

結構大事な音声メモで、今すぐじゃないけど後々聞き直して処理しないとと思ってた奴が消えたので、まあまあショックだった・・・

また、戻ってるかなぁとか、楽観的に思っていた矢先に、エバーノートから、メールがやってきた。

なにやら深刻なハード障害が有ったが、DBのリストアをしたので、ほとんどのユーザはなんの問題もなかったよ。なんか迷惑かけたようだから、
1年間プレミアムサービスを無料で使えることにしてあげるよ~

ということだった。

無料で使わせてもらってたので、仕方ないとは思うが、ちょっと心は複雑です。
自分できっちりバックアップを取り管理をするのも大変ですから、クラウド化なんですが
任せた先が信用おけないのでは本末転倒なんですね。
と言いつつも、無料のプレミアムサービスに気をよくして、
毎日画像をアップし続けるのであった。←あまり懲りてない。




-----------------------------------------------
We're writing to tell you about a potential problem which may have occurred with your Evernote account a few days ago. One of our servers suffered a series of serious hardware failures over the Fourth of July weekend.  Our automatic redundancy and backup systems recovered the vast majority of the data and most users did not experience any problems.

Unfortunately, the servers may have failed to properly record new notes and edits made by a small group of users (less than one fifth of one percent) between July 1 and July 4. Your account is in the group potentially affected.  We're writing to warn you about the potential missing data so that you can re-create any important notes that may have been lost.

Alternatively, if you created notes during those dates via Evernote's incoming email gateway, you may be able to find the emails in your mail client's "sent mail" folder, and you could send them into Evernote again. If you created notes by clipping from the web, you may be able to find those pages again from your browser's history to clip the pages again. If you created file attachments or PDFs, you may be able to find the original files and add them again.

This was an isolated, one-time occurrence so any notes from before July 1st or after July 4th will not be affected. We have revised our management, backup, and monitoring systems to prevent this type error in the future. We apologize for our mistake and for your inconvenience (even if you didn't lose any notes, you still had to read this email).

As a further apology, we have upgraded your account to Evernote Premium for one year. In addition to a much higher monthly quota and some powerful new features, a Premium account will ensure that you get priority tech support should you have any lingering problems or questions from this disruption. If you were already a Premium subscriber - thanks! - we have extended your subscription by an additional year at no charge.

Thank you for finding us and for using Evernote. We are committed to constantly improving our product and providing you with the best possible experience now and in the future. Please do not hesitate to contact me directly if you want any additional information about this error, need help with the recovery procedures below, or just have ideas about how we can make Evernote more useful for you.

Sincerely,

David Engberg
Chief Technology Officer
Evernote Corporation
cto@evernote.com

0 件のコメント:

コメントを投稿

人気blogランキングへクリックお願いいたします。